Case Study: OTTO Office achieves a 2-month reduction in change delivery timeline with Panaya

OTTO Office Replaces SAP SolMan With Panaya and Reduces Change Delivery Project Timeline by 2 Months

OTTO Office, a leading German B2B office-supplies retailer, faced its first major SAP upgrade (EHP4 to EHP7 SPS11). Their planned use of SAP Solution Manager failed during implementation, leaving the team without visibility into scope, effort or risks and risking a long halt in development.

Panaya Test Center delivered integrated impact analysis and testing, automated documentation and a 24‑hour test-analysis turnaround, plus support for planned EWM work. As a result OTTO Office completed the upgrade on time with no critical post‑go‑live issues, cut the project timeline by an estimated 6–8 weeks, and has adopted Panaya for future upgrades and functional projects.

OTTO Office

Doris Martinen

IT – SAP Division Manager