Case Study: CSS Kranken-Versicherung AG achieves more reliable, automated Notes client management with panagenda MarvelClient

Leading Swiss insurance group CSS brings increased operationality, automation, and user experience to over 3,200 HCL Notes clients. All thanks to panagenda’s MarvelClient

CSS Kranken-Versicherung AG (also referred to as The CSS Group), a leading Swiss health insurer, faced significant operational challenges supporting over 3,200 HCL Notes clients. Their IT team struggled with two separate, unstable Citrix configurations that caused frequent crashes, poor performance, and high maintenance efforts, a situation that was severely exacerbated by the shift to remote work during the pandemic. They engaged panagenda to address these reliability and user experience issues.

panagenda implemented its MarvelClient solution, which included performance tuning, a standardized client setup, and MarvelClient Roaming to improve startup times. This resulted in a considerable decrease in support tickets, reduced administrative work, and a vastly more reliable and stable experience for users. The solution from panagenda also enabled single sign-on and allowed for the easy reset of non-standard user configurations.

The CSS Group

Marcel Scholl

Software Engineer