Case Study: Julius Blum reduces Notes support costs with panagenda MarvelClient and GroupExplorer

Julius Blum GmbH is headquartered in Austria administrates an infrastructure of about 4.000 IBM Notes users, a multitude of Notes groups and Domino servers

Julius Blum GmbH, an international manufacturer of furniture fittings, faced the challenge of centrally managing a complex global IT infrastructure with 4,000 IBM Lotus Notes users spread across the world. The company needed to standardize client configurations, reduce support calls, and improve the reliability of its collaboration system. They turned to panagenda, implementing the MarvelClient and GroupExplorer solutions to gain control and visibility.

The solution from panagenda enabled Julius Blum to administer all users from a central office with minimal staff. The implementation drastically reduced support calls from four per day to just one or two per week, cutting support costs and end-user downtime by 90-95%. This ROI was achieved within months. Additionally, panagenda's tools provided detailed analytics for proactive problem prevention and streamlined management of bookmarks and client configurations across the entire organization.

Julius Blum

Raoul Morik

IT-Administrator