Case Study: Handcraft Burgers and Brew captures calls and orders with Palona AI

Handcraft Burgers and Brew captures 275 calls in 6 weeks with Palona AI

Handcraft Burgers and Brew, a small restaurant in New York City, faced the common challenge of being unable to answer customer calls during busy service hours, leading to missed opportunities and wasted staff time on spam calls. They partnered with Palona AI to implement an AI phone agent, named Jack AI, which was designed to handle inquiries and take orders.

The solution from Palona captured 275 calls from 238 unique callers within six weeks, many of which converted into orders. This saved the restaurant an estimated 156 hours of staff time annually, equating to nearly $4,000 in labor costs, and allowed the team to focus on in-person guest service instead of the phone.

Handcraft Burgers and Brew