Case Study: Cali BBQ boosts Father’s Day sales with Palona AI’s Shawn AI

Cali BBQ boosts sales 18% with Palona AI

Cali BBQ, a restaurant, faced the challenge of managing an overwhelming volume of phone orders on its busiest day of the year, Father's Day. The high in-person demand meant staff could not answer calls without sacrificing service to guests in the restaurant, causing them to miss out on valuable sales opportunities. To address this, they implemented Shawn AI, a customized voice agent from Palona AI.

The Palona AI solution handled calls autonomously, taking complex orders and seamlessly integrating with the restaurant's Toast point-of-sale system. The results were significant, including an 18% increase in overall sales and a 26% higher average check size on Father's Day. Most notably, Shawn AI captured 22 incremental orders worth $1,905 that would have otherwise been lost, transforming the AI from a tool for efficiency into a proven revenue engine for the business.

Cali BBQ