Case Study: Cali BBQ boosts Father’s Day sales and zero-missed-call service with Palona AI

Cali BBQ boosts sales 18% with Palona AI

Cali BBQ, a restaurant, was facing the challenge of managing high call volumes, especially on busy days like Father's Day, which led to missed calls, frustrated guests, and staff being stretched thin. They partnered with vendor Palona AI and implemented its product, an AI-powered voice agent named Shawn AI, to address these operational pressures.

Palona AI's solution, Shawn AI, handled guest inquiries by phone, seamlessly scaling with demand. This allowed staff to focus on in-house service. The results were significant: on Father's Day, Cali BBQ saw an 18% increase in sales, a 92% jump in pickup orders, and zero missed calls. Palona AI's implementation also led to faster table turns and a 10% drop in discount requests, indicating higher customer satisfaction.

Cali BBQ