Case Study: a leading retail mortgage lender streamlines password management with Palo Alto Networks Idira

US Mortgage Lender replaces 9 password tools with Palo Alto Networks Idira

The customer, a leading retail mortgage lender, faced significant challenges with fragmented and insecure password management practices across its organization. They used a patchwork of nine different tools, including spreadsheets and consumer-grade software, which created operational inefficiencies and failed to meet SOX and FIPS 140-2 compliance audit standards. To address this, they partnered with Palo Alto Networks to implement its Idira Identity Security Platform, specifically leveraging its Workforce Password Manager service.

Palo Alto Networks' solution centralized credential control, replacing the nine disparate tools with a single enterprise-grade platform. This provided secure, auditable sharing through team folders and delivered full traceability for shared accounts. The results included strengthened password security, streamlined compliance audits, and dramatically simplified onboarding for users, enabling the lender to lay a foundation for secure, scalable growth.