Case Study: Turkcell (Turkey’s leading telecom) achieves 47% automated incident response and faster MTTR with Palo Alto Networks Cortex XSOAR

Turkcell Cyber Defence Center SOARs with Palo Alto Networks

Turkcell, Turkey’s leading telecommunications and technology provider serving over 39 million customers, established a Cyber Defence Center (CDC) to secure its own operations and provide MSSP services to more than 100 enterprise clients. The CDC ingests billions of logs daily and faced up to 300 alerts per day; manually managing incidents created delays in closure and threatened customer notification SLAs.

Turkcell standardized on Palo Alto Networks Cortex XSOAR, deploying it in about a week to unify multitenant alerts, integrate SIEM data, and run automated playbooks for common tasks. The platform automated 47% of incident responses, reduced mean time to repair, accelerated customer notifications, improved analyst productivity, and enabled scalable MSSP growth.

Turkcell

Ozan Karaduman

Technical Team Lead, Cyber Defence Center