Case Study: Turkcell automates 47% of incident responses with Palo Alto Networks Cortex XSOAR

Turkcell automates 47% of incident responses with Palo Alto Networks

Turkcell, a major Turkish telecommunications provider, faced a challenge in its Cyber Defence Center (CDC) where up to 300 daily security alerts were managed manually. This manual process delayed incident closure and impacted customer SLAs. To address this, Turkcell turned to Palo Alto Networks and implemented their Cortex XSOAR platform.

The Palo Alto Networks Cortex XSOAR solution automated security orchestration and response, streamlining the incident lifecycle. As a result, Turkcell automated 47% of its incident responses, significantly reducing mean time to repair (MTTR) and freeing analysts to focus on strategic tasks. This scalable solution also became a valuable differentiator for Turkcell's managed security service provider (MSSP) business.

Turkcell