Case Study: Bank Central Asia (BCA) achieves SOC transformation and automated incident response with Palo Alto Networks Cortex XSOAR

Transforming the SOC for Bank Central Asia

PT Bank Central Asia Tbk (BCA), Indonesia’s largest privately owned bank with 1,000+ branches and more than 10,000 employees, faced fragmented security operations across many tools and manual, hard-to-maintain scripts that slowed detection and response. The SOC of about 20 analysts needed standardized processes, faster MTTD/MTTR, and greater automation to protect large volumes of customer financial and personal data and meet regulatory requirements like PCI DSS.

BCA deployed Palo Alto Networks Cortex XSOAR to unify security functions, centralize case management, and automate workflows with playbook-driven threat intelligence; local partners and Palo Alto Networks supported integration and optimization. The SOC now runs roughly 85 playbooks, processed about 740,000 tickets in 2023 (30,000 fully automated), improved detection and response times, reduced manual errors, and freed analysts to upskill while maintaining compliance.

Bank Central Asia

Hans Christianto

Assistant Vice President, IT Security