Case Study: Business Process Outsourcer achieves streamlined security, 75% faster client onboarding and lower costs with Palo Alto Networks (Cortex XDR)

Securing business expansion with Palo Alto Networks

A global business process outsourcer running customer support centers across multiple countries faced high costs and poor performance from disparate, outdated technology. Limited visibility undermined security, expensive international MPLS bandwidth and slow networks hurt client service and revenues, and legacy tools made client segmentation and secure remote work difficult.

Working with Palo Alto Networks and partner Norlem, the company consolidated onto Panorama, PA‑Series firewalls and Cortex XDR, automating alert triage, simplifying segmentation, and enabling planned SD‑WAN and secure remote access. The change cut client onboarding time by 75%, reduced security vendors by two‑thirds, delivered millisecond SD‑WAN failover (vs. 20 seconds), and yielded 88% faster investigations, a 98% drop in alerts and a 44% cost reduction.