Case Study: Saudi Information Technology Company accelerates alert investigation with Palo Alto Networks Cortex XSOAR

Saudi Information Technology Company speeds alert investigations by 30% with Palo Alto Networks

The Saudi Information Technology Company (SITE) required a trusted platform to automate its managed detection and response (MDR) service. Faced with up to 1,200 daily alerts, its analysts were spending excessive time on manual data collection and false positives, which hindered their ability to focus on strategic decisions. SITE needed a solution from Palo Alto Networks to automate repetitive tasks, triage incidents faster, and standardize its investigation approach to reduce errors.

Palo Alto Networks implemented its Cortex XSOAR platform to serve as the cornerstone of SITE's MDR service. The solution automated alert management and investigation playbooks, which streamlined operations. As a result, SITE achieved a 30% faster investigation of alerts and met 100% of its SLAs for alerts managed by XSOAR, allowing analysts to concentrate on higher-value strategic tasks.