Case Study: Playtika reduces SOC resources by 50% and cuts MTTR by 80% with Palo Alto Networks Cortex XSOAR

Playtika manages security with 50% fewer resources using Palo Alto Networks Cortex XSOAR

Playtika, a global gaming company with about 34 million monthly active users, was overwhelmed by alert fatigue, limited security visibility, and increasingly complex investigations. Reliant on a third‑party SOC and a small in‑house team, the organisation faced inconsistent responses and slower reaction times—problems that worsened after its IPO when incident volume spiked.

Playtika standardised on the Palo Alto Networks portfolio, centring on Cortex XSOAR, and moved the SOC in‑house to automate playbooks and workflows (including a chatbot). The result: security operations now run with roughly 50% fewer resources, mean time to respond fell by about 80% to ~45 minutes, 50% of incidents are automated, and the chatbot saves an estimated 15% of analysts’ time—freeing the team to operate faster and more securely.

Playtika

Liran Sheinbox

Head of Cyber Security