Case Study: PT. Aplikanusa Lintasarta achieves 99.99% SLA uptime and 20% productivity gains with Palo Alto Networks

Palo Alto Networks enables Lintasarta to deliver on 99.99% service-level agreement (SLA) uptime

PT Aplikanusa Lintasarta is an Indonesian ICT total‑solutions provider (2,000+ employees) serving more than 2,500 customers across industries. Facing legacy Layer 3/4 security, a lean security team, high false‑positive rates and growing customer demand, Lintasarta needed automation, single‑pane‑of‑glass visibility, granular Layer‑7 controls and remote‑access protections to meet stricter SLAs.

Lintasarta deployed Palo Alto Networks Next‑Generation Firewalls and cloud‑delivered services (Threat Prevention, WildFire, GlobalProtect, Advanced URL Filtering) across its data centers and customer branches, integrating with its ULTIMA portal for automated reporting. The upgrade delivered Layer‑7 protection, unified monitoring and scalable deployments, boosting productivity by 20% without adding staff, cutting false positives from ~40% to 5%, and improving customer SLAs from 99.9% to 99.99% uptime.

PT. Aplikanusa Lintasarta

Luky Kurniawan

VP, SQURA Cybersec