Case Study: Pague Menos and Extrafarma achieve unified endpoint visibility and faster deployments with Palo Alto Networks

Pague Menos and Extrafarma transform retail security operations with Palo Alto Networks

Pague Menos and Extrafarma, one of Brazil’s largest pharmaceutical retailers with 19 million customers and 1,600 stores, accelerated digital retail initiatives after acquiring Extrafarma. Growth exposed limitations in their legacy endpoint platform—poor visibility across 12,000 endpoints, alert fatigue, slow investigations and high operational overhead—so the security team needed a unified, analytics-driven approach to protect customer data and support operational excellence.

They deployed Palo Alto Networks Cortex XDR with partner Trust Control to combine EPP, EDR and XDR in a single platform using AI/ML behavioral analytics and integrated telemetry. The solution delivered full visibility, one-click root-cause investigations, USB control and disk encryption, cut endpoint deployment from over 24 hours to minutes, reduced server resource use and manual intervention, and lowered business risk while enabling faster, more efficient security operations.

Pague Menos and Extrafarma

Gladstone Cruz

Manager Of Information Security