Case Study: Optos achieves 20/20 cybersecurity visibility with Palo Alto Networks

Optos reduces helpdesk enquiries by 99% with Palo Alto Networks

Optos, a global leader in retinal imaging technology, faced challenges with network visibility and a complex, legacy VPN platform that hindered security and provided a poor user experience for its remote teams. To gain control and simplify security, the customer adopted Palo Alto Networks' Prisma Access secure access service edge (SASE) platform.

The solution from Palo Alto Networks provided a cloud-delivered Zero Trust architecture, transforming connectivity and security. The results were significant, including a reduction in mean time to respond (MTTR) from weeks to minutes, a 99% decrease in helpdesk tickets, and the ability to onboard new users in minutes instead of hours.

Optos