Case Study: Norlem achieves 80% fewer false positives with Palo Alto Networks Cortex XSIAM

Norlem reduces false positives by 80% with Palo Alto Networks

Norlem, a technology partner and managed security services provider, faced overwhelming volumes of telemetry and dispersed data across multiple tools, leaving most data uninspected. Their manual processes caused delays, taking up to 48 hours for forensic determinations and creating a lack of cloud visibility. To address this, they partnered with Palo Alto Networks and implemented its Cortex platform, including Cortex XSIAM.

The Palo Alto Networks Cortex platform, centered on XSIAM, unified data sources and applied AI and automation. This integration reduced false positives by 80% and cut the median time to resolution to under one minute. Norlem also achieved a threefold increase in its case closure rate, reaching over 95%, and saved the equivalent of 12 full-time employees’ worth of labor, fundamentally transforming its security operations.