Case Study: Logicalis Singapore achieves 90–95% automated incident response with Palo Alto Networks Cortex XSOAR

Logicalis racks up comprehensive and speedy incident response with Cortex XSOAR

Logicalis Singapore, part of the global managed security provider with multiple GSOCs, faced a twofold challenge: deliver end-to-end threat detection and near‑real‑time remediation for largely SMB customers who lacked the resources to act on recommendations, and improve SOC efficiency without scaling headcount. Sai Kumar’s lean Asia team needed a vendor-agnostic automation platform that would integrate with existing tools and speed up response times.

Following a proof of concept, Logicalis deployed Palo Alto Networks Cortex XSOAR, leveraging its 700+ integrations and customizable playbooks to automate L1 tasks and incident triage. The platform now handles roughly 90–95% of repetitive incidents, reducing alert handling from about 30–45 minutes to mere minutes, freeing analysts for higher‑value work and enabling plans to offer SOAR-as-a-service and replicate automation across other regions.

Logicalis Singapore

Sai Kumar

Senior Manager