Case Study: Leading Telecommunications Company achieves faster incident response and unified security operations with Palo Alto Networks Cortex XSOAR

Leading Telecommunications Company - Customer Case Study

A leading telecommunications provider serving more than 2.8 million subscribers struggled with fragmented security across production, development, and security teams, no dedicated SOC, and roughly 100 daily alerts coming from SIEM, mailboxes, and other sources—creating long handoffs, open tickets, and slow incident response.

By deploying Cortex XSOAR integrated with their SIEM, threat intelligence, email listeners, and behavioral analytics, the company centralized alert ingestion, automated malware-enrichment and response playbooks, and used the XSOAR War Room for cross-team collaboration. The solution sped up response times, reduced analyst effort, improved investigation efficiency through a single console, and increased coordination and accountability across teams.