Case Study: Leading Electric Utility Company achieves 30% SOC case reduction and one FTE time savings with Palo Alto Networks Cortex XSOAR

Leading Electric Utility Company - Customer Case Study

One of the largest electric utilities in the U.S. struggled to keep its SOC effective while pursuing aggressive detection: high alert volumes from multiple vendors and open-source tools created many duplicate and related incidents, and case management was slowed by manual pivoting between systems, duplicate investigations, and time-consuming monthly reporting.

The company deployed Cortex XSOAR to automate duplicate alert detection and consolidation, orchestrate playbooks and ticketing across tools, correlate threat intelligence, and centralize case metrics and analyst actions. Within a month alert volume dropped about 30%—saving roughly one full-time analyst’s time—while enabling aggressive detection without added workload, speeding audit reporting, improving enrichment quality, and revealing new case trends for training and remediation.