Case Study: Intrado Life & Safety cuts incident response from hours to 1 minute with Palo Alto Networks Cortex XSIAM

Intrado Life & Safety cuts median incident resolution from 10+ hours to 1 minute with Palo Alto Networks

Intrado Life & Safety, a major provider of emergency communication services, faced sophisticated nation-state cyberattacks targeting its critical 911 infrastructure. The company's small security team was overwhelmed by alert fatigue from siloed tools and could not keep pace with the escalating volume of AI-powered threats, risking the integrity of lifesaving communications. To address this, Intrado partnered with Palo Alto Networks to deploy its AI-driven security solutions.

Palo Alto Networks implemented its Cortex XSIAM platform to unify data and automate incident response, and its Unit 42 Managed Detection and Response service to provide 24/7 SOC management. This solution collapsed Intrado's median incident resolution time from over 10 hours to just one minute and achieved a 99.8% automated case closure rate. The partnership allowed Intrado to redeploy 12 full-time employees to strategic tasks while ensuring its critical public safety infrastructure remains secure.

Intrado Life & Safety