Case Study: Infosys achieves security at scale and dramatically faster incident response with Palo Alto Networks' Cortex XSOAR

Infosys delivers security at scale with automation from Cortex XSOAR

Infosys, a global leader in digital services with 250,000+ employees and Cyber Defense Centers across the globe, faced a surge of telemetry—logs from 50+ sources and 50,000 devices producing up to one million events per second. Analysts were bogged down by manual, repetitive Level 1 work, fragmented consoles and long remediation times (4–48 hours), leading to low morale, high turnover and a clear need to consolidate tools and automate routine tasks.

Infosys deployed Palo Alto Networks Cortex XSOAR to digitize playbooks and orchestrate responses across its existing SIEM, UEBA and cloud monitoring stack. The platform now automates 100% of Level 1 and over 70% of Level 2 incidents, driving MTTR to near real-time, reducing analyst onboarding from months to 4–6 weeks, improving retention and delivering consistent, scalable SOC operations worldwide.

Infosys

Lakshmi Narayanan Kaliyaperumal

VP, Head of Cyber Security Technology & Operations