Case Study: Infosys achieves automated security operations with Palo Alto Networks Cortex XSOAR

Infosys automates 100% of Level 1 incidents with Palo Alto Networks

Infosys, a global IT services and consulting company, faced the challenge of managing an overwhelming volume of up to one million security events per second across its global Cyber Defense Centers. Manual processes for handling Level 1 incidents were inefficient, leading to slow response times, high analyst turnover, and the need for analysts to juggle multiple consoles. To scale its operations and protect both its own business and its clients, Infosys turned to Palo Alto Networks and its Cortex XSOAR platform for automation and orchestration.

By implementing Cortex XSOAR, Palo Alto Networks provided the solution to automate Infosys's security playbooks. This integration allowed Infosys to achieve 100% automation of Level 1 incidents and over 70% automation of Level 2 incidents, reducing mean time to response to nearly zero in many cases. Additional measurable results included a 75% decrease in training time for new SOC analysts and significantly improved employee retention, as staff could focus on higher-value work instead of repetitive tasks.

Infosys