Case Study: The Pokémon Company achieves faster incident remediation and stronger security with Palo Alto Networks' Cortex XSOAR

How The Pokémon Company International uses Cortex XSOAR automation and orchestration to catch ’em all

The Pokémon Company International, which supports hundreds of millions of players across games and apps hosted on AWS, faced a growing security burden: a small InfoSec team had to protect corporate infrastructure and numerous third‑party integrations while responding to frequent phishing and credential‑theft incidents that took analysts 15–20 minutes each to handle. To remain lean and keep pace with fast‑moving development cycles, they needed faster, more reliable incident detection and remediation.

By deploying Cortex XSOAR, the team automated playbooks that orchestrate responses across AWS, Active Directory, SaaS logs, firewalls and SIEM, delivering near‑instant containment and remediation for phishing and compromised accounts. The automation centralized data, improved customer notifications, enabled DevOps productivity, freed analysts for higher‑value work, and materially strengthened security posture by resolving incidents far faster and more consistently.

The Pokémon Company

John Visneski

Director of Information Security