Case Study: Entel achieves 30% SOC efficiency gains and sub-30-minute MTTR with Palo Alto Networks

Entel - Customer Case Study

Entel, Chile’s second-largest telecommunications provider with 20.4 million mobile customers and 5,000+ staff, set out to become the leading managed security services (MSS) provider in Chile and Peru while protecting its own infrastructure and clients from rising cyberthreats. The company needed to break down security silos, deliver holistic protection across network, cloud, and endpoints, and scale a differentiated, dynamic MDR offering.

Entel standardized on a single Palo Alto Networks portfolio—ML-powered next‑generation firewalls, Cortex XDR, Cortex XSOAR, and Prisma Access—to unify prevention, detection, and response. The integrated platform powers its SOC and MDR services, automates incident response and endpoint telemetry, and enables secure remote work. Results include a 30% rise in SOC efficiency, MTTR under 30 minutes (MTTD under 60 minutes), 40% better remote connectivity performance, and Diamond NextWave partner status.

Entel

Jobato Vera

Cybersecurity Solutions Manager