Case Study: Cortex achieves faster incident response and streamlined cross-team collaboration with Palo Alto Networks

Cortex - Customer Case Study

A leading telecommunications provider serving more than 2.8 million subscribers struggled to protect its digital and infrastructure assets amid a high volume of alerts and fragmented processes. With no defined SOC, about 100 daily alerts, and incidents coming from multiple sources (SIEM, mailboxes, etc.), coordination between security, development and production teams was slow and handoffs created costly dead time.

The company deployed Cortex XSOAR alongside its SIEM, threat intelligence, email and behavioral analytics tools to ingest alerts into a single console, run automated malware-enrichment and response playbooks, and use the War Room for cross‑team investigations. The result: faster incident response through automation, single‑console investigations that reduce alert noise, and improved team coordination and accountability.

Cortex