Case Study: Leading Central Government Department achieves £1M savings and 50% fewer network helpdesk enquiries with Palo Alto Networks

Central Government Department saves £1 million in efficiencies with simple, secure, connected cybersecurity

A Central Government Department supporting about 10,000 staff nationwide faced a tangled mix of on‑premises and cloud security tools that undermined agility, increased costs and administrative overhead, and drove high volumes of network helpdesk queries—especially during the shift to hybrid working—all while operating under constrained public funding.

The Department adopted a connected Palo Alto Networks platform (ML‑Powered NGFWs, Prisma Access and Resident Engineer services) to centralise management with a Zero Trust approach, completing deployment in three weeks. The unified solution cut complexity, sped up connectivity (≈40 ms per transaction), halved network‑related helpdesk enquiries, avoided almost £1 million in costs, reduced carbon emissions by ~230 tonnes/year, and improved security, team experience and support for secure hybrid working.