Case Study: CBTS achieves 13-second incident resolution with Palo Alto Networks Cortex XSIAM

CBTS resolves incidents in 13 seconds with Palo Alto Networks

CBTS, a technology services provider that spun off from its parent company in 2024, faced significant security challenges. With a lean team, they needed to quickly build a new security infrastructure to protect customer data as an MSSP. Their legacy environment was complex and lacked automation and visibility, making effective threat detection and response difficult. To address this, they turned to Palo Alto Networks for a platform-based solution.

Palo Alto Networks provided CBTS with its Cortex platform, including Cortex XSIAM, XDR, and XSOAR, to unify their security tools. This solution consolidated their SOC from 20 tools down to one, increased network visibility by 80%, and enabled extensive automation. The results were dramatic: CBTS now resolves incidents in a median time of 13 seconds, down from days, and achieves a 100% incident close-out rate.

CBTS