Case Study: Saudi Information Technology Company achieves 30% faster alert investigations and scalable automated MDR with Palo Alto Networks Cortex XSOAR

Automation-first managed detection and response centre helps Saudi Information Technology Company provide best-in-class services

Saudi Information Technology Company (SITE) is a Riyadh-based provider of secure-by-design digital and cybersecurity services that runs a managed detection and response (MDR) centre for 150+ clients across Saudi Arabia. Confronted with up to 1,200 alerts per day and analysts spending excessive time on data gathering and false-positive triage, SITE needed a mature automation platform to standardize investigations, speed triage, and reduce resource costs.

SITE deployed Palo Alto Networks Cortex XSOAR to orchestrate multitenant playbooks and automated workflows across its security stack and client environments. The platform streamlined alert ingestion and response—investigations are 30% faster, automated alerts meet 100% of SLAs, false positives have declined, analyst productivity and large-scale threat hunting have increased, and automated workflows integrate with SITE’s client portal and existing tools.

Saudi Information Technology Company