Case Study: The Pokémon Company achieves faster incident detection and automated remediation with Palo Alto Networks Cortex XSOAR

Automation and Orchestration Give InfoSec an Edge Against Attackers

The Pokémon Company International, a global entertainment company serving hundreds of millions of customers through games and apps on AWS, faced a growing, complex security challenge: its small InfoSec team had to secure cloud and on‑premises systems, corporate IT, and third‑party developer connections while rapidly detecting and responding to incidents like phishing and compromised credentials. Manual handling of routine alerts was time‑consuming (a single phishing email could take 15–20 minutes), making it hard to keep pace with the business and developers.

The team deployed Palo Alto Networks Cortex XSOAR to automate and orchestrate incident response across cloud and on‑premises environments using playbooks that correlate AWS, Active Directory, SIEM, and firewall data. The result: faster, often instantaneous remediation; improved end‑user communication; stronger overall security; more time for analysts to focus on higher‑value tasks and DevOps support; and better protection of critical accounts.

The Pokémon Company

John Visneski

Director, Information Security & Data Protection Officer