Case Study: Leading Entertainment Company achieves automated SOC efficiency and faster threat response with Palo Alto Networks (Cortex XDR & XSOAR)

Automating to secure an entertainment empire

A world-class entertainment and hospitality company with more than 50 properties across gaming, hotels, food & beverage, retail, and conventions faced a rapidly expanding attack surface after a merger. Its SOC was stretched thin—managing 17 disparate security tools, heavy training demands, and a steady stream of sophisticated, targeted phishing and industry-wide threats—so the team needed better visibility, streamlined operations, and automation to meet compliance and protect customer data.

They consolidated onto Palo Alto Networks’ Cortex platform, using Cortex XDR for unified telemetry and detection and Cortex XSOAR for orchestration and automated playbooks. The platform reduced manual operations (around a 30% drop), cut MTTR on some phishing incidents by up to 95%, lowered training overhead and cost, and let analysts shift from alert responders to proactive threat hunters—improving security posture and scalability without adding headcount.