Case Study: ADT achieves 92% automated alert resolution and dramatically faster threat response with Palo Alto Networks

ADT locks down cyberthreats with best-of-breed security

ADT, a nearly 150-year-old leader in home and business security serving more than 6 million customers with 17,000 employees across 200 U.S. locations, faced a growing and evolving threat landscape compounded by a patchwork of legacy security point products. That fragmentation drove up costs, duplicated work, increased alert fatigue, and made it difficult for a lean security team to modernize, adopt Zero Trust, and maintain uptime while doing more with the same resources.

ADT consolidated onto a single, integrated Palo Alto Networks platform—deploying Next‑Generation Firewalls, Panorama, Cloud‑Delivered Security Services, Cortex XDR/XSOAR/XSIAM, Prisma Cloud/Access/SD‑WAN (SASE), and a Unit 42 retainer—which automated workflows and improved visibility across cloud and endpoints. The result: a 99.997% reduction in data volumes (enabling ingestion of 9 billion events into correlated incidents), 92% of alerts auto‑resolved, and mean time to resolve threats cut from days to about 3.3 hours, allowing ADT to handle growing threats without expanding its team.

ADT

Rick DeLoach

Director of IT Security