Case Study: Aaron’s cuts WAN trouble tickets 99% and transforms customer experience with Palo Alto Networks Prisma SD‑WAN

Aaron’s propels digital-first strategy by migrating to a clouddelivered branch office approach

Aaron’s LLC is a leading omnichannel lease-to-own retailer with 1,300 stores and a large e-commerce presence that sought to accelerate a digital-first strategy. Growth exposed chronic WAN issues, frequent manual trouble tickets, and no visibility into network causes, which disrupted store operations and hampered efforts to deliver a seamless in-store and online customer experience.

Aaron’s deployed Palo Alto Networks Prisma SD‑WAN to deliver a cloud‑delivered branch model with Layer‑7 visibility, automated remediation, and built‑in failover. The rollout finished in under 18 months, cut WAN trouble tickets by 99% (from ~3,000 to ~30/month), enabled POS and branch updates to deploy in minutes, improved application performance and scalability, and shortened the customer lease process from ~45 minutes to 10–15 minutes.

Aaron's

Tommy Meek

IT Infrastructure Director