Case Study: SentinelOne achieves faster global content collaboration and publishing with Paligo

SentinelOne Global content collaboration and fast publishing

SentinelOne, a cybersecurity company, faced significant challenges with its technical documentation process. The team relied on Google Docs to create PDFs, which made content difficult to search and hindered collaboration among their globally distributed writers. They needed a more efficient, topic-based system that supported teamwork and could publish directly to their Zendesk help center, leading them to seek a true Component Content Management System (CCMS) from Paligo.

Paligo provided a solution based on the industry-standard DocBook schema, enabling seamless collaboration and a streamlined review process for SentinelOne's global team. The implementation of Paligo's API integrations automated the publishing of vast amounts of data, slashing a task that took days down to a single click. This resulted in massive time savings, with collaborative "doc sprints" being reduced from a week to just an hour, dramatically improving the team's efficiency and responsiveness.

SentinelOne

Rochelle Fisher

Knowledge Manager