Case Study: Planning Center streamlines Zendesk documentation management with Paligo

Publishing structured authoring to 13 Zendesk Help Centers

Planning Center, a provider of software tools for churches, faced significant challenges in scaling its customer support documentation to meet company growth goals. Their existing system was inefficient, leading to duplicate efforts and errors when updating content across their 13 separate Zendesk Help Centers. The team needed an OS-agnostic, structured authoring solution with a robust Zendesk integration to manage content reuse effectively, and they selected Paligo as their component content management system (CCMS).

By implementing Paligo, Planning Center gained a powerful authoring and publishing platform that seamlessly integrates with Zendesk. The solution enabled extensive reuse of text and images through variables and single-sourcing, dramatically reducing manual work. As a result, Paligo helped cut their article management workload in half for some help desks, and specific updating tasks that once took four hours were reduced to just 30 minutes, allowing the team to scale efficiently.

Planning Center

Jessica

Planning Center