Case Study: OPAL Holdings achieves reusable multichannel publishing with Paligo CCMS

OPAL Holdings boosts technical documentation quality 300% with Paligo

OPAL Holdings, a leading company in AutoID solutions, faced challenges with their previous Confluence and Word-based documentation system. They needed a more efficient way to manage, version, and publish technical content externally without high licensing costs or security concerns. Seeking to enable content reuse and multichannel publishing, they turned to the Paligo CCMS.

By implementing Paligo, OPAL automated its publishing process to a new Partner Center portal and fully restructured its content for reuse. The solution provided dynamic content with versioning and highly customizable outputs. The Paligo implementation resulted in a reported 300% improvement in documentation quality, with 41% topic reuse across 67 publications, significantly increasing team effectiveness and content consistency.

OPAL Holdings