Case Study: WingArc1st achieves efficient, reliable documentation workflow with Paligo

Moving From an Unstable Tech Stack to an Efficient Documentation Workflow

WingArc1st, a company that helps businesses use information effectively and gain strategic insights from data, was struggling with an unstable, highly customized on-premise documentation tool called WikiWorks. Their documentation team needed a cloud-based solution with topic-based authoring, workflow management, and stronger translation support, including integration with Memsource.

Paligo provided the solution with its CCMS and content reuse capabilities, plus Memsource integration. With Paligo, WingArc1st improved authoring efficiency by reusing topics across publications, managing document structures more easily, and tracking workflow stages more clearly. The company also gained a better translation workflow: Japanese content can now be authored and translated in parallel, previously translated topics are not retranslated, and the team expanded from English and Chinese into 21 additional languages, significantly reducing translation costs.

WingArc1st