Case Study: KIX Service Software streamlines publishing and documentation workflows with Paligo

KIX Service Software cuts PDF publishing from 2.5 days to half a day with Paligo

KIX Service Software, a developer of open source service management solutions, faced significant challenges using Confluence for their documentation needs. Publishing PDF manuals was a time-consuming and frustrating process, often taking days and requiring hours of manual formatting cleanup. Reviews were inefficient, and they lacked integration with a translation management system. After Atlassian shifted to a cloud platform, KIX sought a new tool and discovered Paligo, a Component Content Management System (CCMS).

By implementing Paligo, KIX was able to utilize batch publishing to dramatically reduce their documentation output time. Publishing their entire 2000-page set of documentation, which previously took two people two and a half days, was completed in half a day or less with Paligo. The solution also provided a superior browser-based experience for their Linux-based team and enabled content reuse. The team at Paligo provided exceptional support, becoming a true partner and enabling future plans for in-app help and training modules.

KIX Service Software