Case Study: Intapp builds a scalable documentation practice with Paligo

Intapp scales documentation with Paligo from 5 to 11 licenses

Intapp, a software solutions company for professional services firms, faced challenges with an inefficient, on-premises documentation platform that required extensive manual work. Their small Information Development team struggled to support over ten SaaS products using a service bureau model. To build a scalable documentation practice, they turned to Paligo's component content management system (CCMS).

By implementing Paligo, Intapp standardized their content creation with topic-based authoring for reuse, streamlined collaboration with subject matter experts via cloud-based reviews, and gained a more intuitive authoring environment. The Paligo solution created significant efficiencies, allowing the team to support more products without proportionally increasing staff. The team grew from three to eleven members and now operates as a strategic business unit with a defined charter, setting a foundation for future content-as-a-service goals.

Intapp