Case Study: Tonkean reduces technical documentation time with Paligo

How Tonkean Enhanced Efficiency with Content Reuse and Structured Content

Tonkean, an intake orchestration platform for internal service teams, needed a better way to manage rapidly growing technical documentation. As the company expanded, its existing tools—inSided and ReadMe—couldn’t support the structured authoring, content reuse, and cloud-based access required for a single technical writer to keep pace.

Tonkean chose Paligo CCMS to create a structured content model, enable heavy content reuse, support collaboration with SMEs, and publish documentation through an integrated workflow to GitHub, Amazon S3, and its docs site. With Paligo, Tonkean says it now reuses about 60% of its content and spends 30–40% less time managing technical documentation each month.

Tonkean

Cody Deitz

Technical Writer