Case Study: Hiab streamlines multilingual documentation with Paligo

Hiab Solves Multilingual Documentation Challenges with Phrase & Paligo

Hiab, a leading provider of load handling solutions, faced significant challenges in managing its complex, multilingual technical documentation for nearly 200 products. Their legacy component content management system was outdated, inflexible, and restricted their translation options. They required a modern, user-friendly solution that provided greater freedom, could integrate with their preferred translation tools, and output to multiple channels. This led them to select the Paligo CCMS.

By implementing Paligo, Hiab streamlined its documentation process, enabling efficient content reuse and real-time collaboration among its distributed writing team. The integration with the Phrase translation management system was a perfect fit, allowing Hiab to efficiently translate materials into approximately 28 languages for mandatory update cycles. Paligo significantly cut the time needed to create and publish documentation, turning a previously cumbersome process of generating tons of multilingual PDFs into a manageable operation that ensures customers always receive accurate, up-to-date manuals.

Hiab

Malin Törnblom

Technical Writing Team