Case Study: Cradlepoint achieves more efficient multilingual technical documentation with Paligo

Elevating Cradlepoint’s technical documentation process with Paligo

Cradlepoint, part of Ericsson Enterprise Wireless Solutions, faced a challenge with its technical documentation process. The content lacked structure and reusability and was difficult to publish to multiple channels, as it was managed entirely within Salesforce Knowledge. The team needed a more flexible, XML-based structured authoring solution to improve content management.

The company implemented Paligo, a component content management system (CCMS). The solution provided essential capabilities like content reuse, streamlined translation management into 16 languages, and multi-channel publishing through an integration with Fluid Topics. The Paligo platform was intuitive for the writing team to adopt and led to a more efficient, structured documentation process.

Ericsson Enterprise Wireless Solutions

Kyle Schinkel

Senior Manager for Technical Documentation