Case Study: Duda cuts support portal publishing time from 40 minutes to 5 with Paligo CCMS

Duda cuts publishing time from 40 minutes to 5 with Paligo

Duda, a white label web building platform, faced significant challenges managing technical documentation across multiple Zendesk support portals using MadCap Flare. Their small team struggled with Flare's instability, frequent connection breaks with Zendesk, and the risks of a desktop-based system. They needed a reliable, cloud-based alternative with a gentle learning curve to ensure non-technical staff could perform updates, prompting their search for a new solution from vendor Paligo.

By implementing Paligo's CCMS, Duda achieved a streamlined documentation process. The solution enabled advanced content reuse through variables and audience tags, drastically cutting publishing time from 40 minutes per run to just 5 minutes for updates. With over 575 topics managed in Paligo, the team now efficiently maintains all seven portals, with some content seeing 30-40% reuse rates, which allowed them to complete major documentation updates in an hour instead of days.

Duda