Case Study: PointClickCare builds trust and streamlines content workflows with Paligo

Creating trust among users with Paligo

PointClickCare, a leading cloud-based technology provider for the senior care industry, faced significant challenges with its content management. Their team struggled with a cumbersome, copy-paste workflow using RoboHelp, which led to duplicated content, difficulty managing variables for different markets, and a lack of a structured review process. This inefficient system threatened their core values of accuracy and reliability, making it difficult to maintain trust with their millions of users. They needed an enterprise-level solution, specifically a Component Content Management System (CCMS), to gain control.

The company implemented Paligo CCMS to create a single source of truth for all content. The solution enabled efficient content reuse through variables and fragments, streamlined collaborative review workflows with defined roles, and allowed for easy publishing to multiple outputs without developer help. As a result, PointClickCare significantly reduced redundant work, ensured content accuracy across all platforms, and strengthened customer trust by consistently delivering reliable, up-to-date information. The Paligo platform now supports a team of approximately 23 authors and contributors.

PointClickCare

Emma Pindera

Emma Pindera