Case Study: Sitecore achieves content reuse and consistency with Paligo

Content Reuse and Consistency with Paligo at Sitecore

Sitecore, a global leader in end-to-end digital experience software, faced significant documentation challenges due to rapid growth and an inefficient, constrained authoring process. Their large documentation team, led by Director Sue Brandt, needed a solution to improve daily efficiency, enable content reuse across multiple product lines, enforce style consistency, and support robust version control. They turned to the vendor Paligo for its Component Content Management System (CCMS) to address these needs.

By implementing the Paligo CCMS, Sitecore’s team gained powerful content reuse capabilities, streamlined workflows, and the right balance of structure and flexibility for its writers. The solution provided measurable results, including a dramatic 75% reduction in documentation-related support tickets. This efficiency gain eliminated the need for weekly support meetings and empowered the team to produce comprehensive, clear documentation that helps both customers and the support team find information quickly.

Sitecore

Sue Brandt

Director of Documentation