Case Study: The Commonwealth of Massachusetts improves access to state services with Palantir.net

The Commonwealth of Massachusetts improves Mass.gov with Palantir.net, focusing on the top 20% of content that serves 80% of constituents

The Commonwealth of Massachusetts faced a challenge in providing online services to its constituents through its flagship website, Mass.gov. The site's content was organized around the state's internal structure rather than user needs, and it was built on an antiquated, proprietary content management system that was being decommissioned. The state engaged vendor Palantir.net to help develop a new framework for the site using the Drupal platform.

Palantir.net implemented a data-driven, user-centric solution, beginning with a proof of concept focused on the ten most common user tasks. The team migrated the site to Drupal, restructured content for easy search, and identified high-value content to meet constituent needs. The result is an accessible, mobile-friendly platform that significantly cuts down the time users spend searching for information, providing a scalable and flexible foundation for the future.

The Commonwealth of Massachusetts