Case Study: Chicago Housing Authority improves housing access with Palantir.net

Chicago Housing Authority launches a new Drupal 10 site with Palantir.net, reusing 60% of content structures

The Chicago Housing Authority (CHA) needed to modernize its outdated Drupal 7 website to make applying for and finding affordable housing easier for Chicago residents. Their site suffered from information overload, poor navigation, and inconsistent content, which created a challenging user experience. CHA partnered with Palantir.net to conduct user research and build a new, intuitive digital portal.

Palantir.net delivered a new Drupal 10 website featuring a user-friendly design informed by extensive testing. The solution included a new information architecture with separate sections for applicants and residents, integrated property listings, and a custom design system for future use. The project achieved a more accessible site with a consistent 4th grade reading level and successfully reused 60% of existing content structures. Palantir.net continues to support CHA through its Continuous Delivery Portfolio for ongoing maintenance and improvements.

Chicago Housing Authority