Case Study: Clinton Hardware improves sales and streamlines operations with Paladin Point of Sale

Clinton Hardware - Customer Case Study

Clinton Hardware, a long-running independent hardware store in Clinton, Maryland, needed a more affordable and capable point-of-sale platform after nearly 10 years on an unwieldy third-party system with weak support. The store, which carries about 19,000 products and serves customers across southern Maryland and the Washington, D.C. area, wanted to cut operating costs, simplify daily processes, and better compete with big-box retailers. Vendor Paladin Data Corporation offered Paladin Point of Sale to address those needs.

Paladin Data Corporation configured a tailored Paladin Point of Sale solution for Clinton Hardware, including EMV credit card terminals, receipt printers, and an RF gun, with integrations for Do it Best and other suppliers. The system improved inventory control, special orders, account management, and automated invoicing and monthly statements, while also reducing errors and freeing up time for customer service. David Billman reported higher customer counts and higher sales, along with better stock control and a simpler, more efficient operation.

Clinton Hardware

David Billman

Owner, Clinton Hardware, Clinton, MA