Case Study: Caledonia Ace Hardware achieves 97%+ in-stock performance with Paladin Point of Sale

Caledonia Ace Hardware - Customer Case Study

Caledonia Ace Hardware, a small-town Ace store in Caledonia Township, Michigan, was looking for a retail technology platform that could simplify operations and help a first-time retailer manage inventory more effectively. After buying the store in 2012, owner Ross Martin needed a system that was easy to use, easy to train staff on, and backed by reliable support. He chose Paladin Data Corporation and its Paladin Point of Sale solution.

Paladin Data Corporation implemented Paladin Point of Sale with Suggested Ordering, integrations for Ace EDI, Ace Rewards, Dynamic Promotions, and In-store Pickup, plus Managed Services for backup and infrastructure support. The store used Suggested Ordering to maintain ideal stock levels and achieved a 97% to 98% in-stock rate, helping Caledonia Ace Hardware earn Ace Pinnacle status two years in a row. When a computer crash erased years of records, Paladin Data Corporation’s Managed Services restored the data and prevented major accounting disruption.

Caledonia Ace Hardware

Ross Martin

Owner