Case Study: Splendor Shower Door achieves reduced costs and improved customer service with PairSoft

Splendor Shower Door Reduces Costs and Improve Customer Service with PairSoft

Splendor Shower Door, a Holland, Ohio manufacturer of shower doors and custom enclosures, was running out of space for hard-copy files and struggling with slow, fragmented access to drawings and paperwork—forcing customers to remeasure and staff to fax or retrieve documents between locations. To solve these communication and storage challenges, Splendor engaged PairSoft and its document management software.

PairSoft implemented an online document retrieval and workflow solution (including a Forms Recapture module) that integrated with Microsoft Dynamics GP, required no new hardware, went live about six weeks after the demo, and was adopted after three hours of training. The result: immediate ROI, drawings accessible in seconds instead of days, elimination of file cabinets and postage/fax costs, improved customer service and office efficiency, and streamlined AP with online three-way matching—delivering measurable time and cost savings for Splendor Shower Door.

Splendor Shower Door

Rob Reese

Vice President of Operations